JOHNNY

Refund Policy

Customers may request a refund within 14 business days of receiving the product in compliance with international consumer protection laws. Refunds will only be processed for products returned in their original condition and packaging. Any return shipping costs will be borne by the customer unless the product is defective or does not match the description. Refunds will be issued using the original payment method, and processing times may vary depending on the payment provider.

Delivery Policy

Orders will be shipped within a maximum of 10 business days, excluding holidays or exceptional circumstances. Delivery times may vary depending on the destination, and customers will be provided with a tracking number once the order has been shipped. International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the customer. We are not responsible for delays caused by customs or other factors beyond our control.

Return Policy

Products may be returned within 14 business days of receipt. The product must be returned in its original packaging and without signs of use. Return shipping costs are the responsibility of the customer unless the product is defective or does not match the description. For international returns, please note that any customs duties, taxes, or fees incurred will not be refunded.

Cancellation Policy

Customers may cancel subscriptions or reservations within 24 hours of placing the order without penalty. After this period, cancellations may incur charges or result in the loss of a deposit, depending on the nature of the service or product purchased. It is advisable to contact customer service as soon as possible to discuss available options. For ongoing subscriptions, cancellation requests should be made at least 7 days before the next billing cycle to avoid being charged for the upcoming period.